Terms & Conditions We employ PayPal.com to ensure the security of all our card transactions In the event of cancellation, orders for components illustrated, but not priced, or for items  which are not shown on this website, will be charged according to the stage of production  reached - no exceptions to this will be made. Advice of faulty goods must be received within 8 weeks of receipt, otherwise the company will not accept liability. The date of receipt and the invoice number will be required plus an explanatory note informing the Company as to the reason for rejection. Goods ordered in excess or error may only be returned with the Company’s approval. goods returned will normally be subject to a 10% administration charge. In the event of non-delivery, breakage or damage, no claim can be entertained unless notice reaches us within 14 days of date of despatch. Always sign Carrier’s note ‘Unexamined’. VAT will be added to all orders at the UK rate of  20% Our VAT number is 109 3509 79 J Collins & Co Ltd, The Key ring factory or The key chain factory do not store or keep any Debit / Credit card details all card details are destroyed after transaction. J Collins & Co Ltd does not share its customer details with any other businesses. Every effort will be made to supply the exact quantity ordered, but in the event of overs/unders  the invoice will not be subject to discount or compensation. All goods remain the property of J Collins & Co Ltd until paid in full. In the unlikely event of a dispute all claims to be resolved under English law. Delivery Payment security Privacy J Collins & Co Ltd accept no responsibility for delay, loss or damage caused by circumstances beyond their control VAT Cancellation, returns General Information Nothing in these terms affects or limits our liability for fraudulent misrepresentation. You have certain statutory rights as a consumer, which are not affected by these terms. Contact your local trading standards office for more information. On cancellation for whatever reason, you must return the goods to us at your cost. Where the goods are being returned because they are faulty, we will meet the cost of return. Contact Works / Office John Evans (Director) J Collins & Co Ltd 25/26 Warstone Lane Hockley Birmingham B18 6JQ England Tell: 0121 236 2958 Fax: 0121 212 0325 Email: john @j-collins.com